Enrollment
Pavilion verifies if a patron is already a member of VIP Connect. If the patron is not enrolled, they will be directed to complete the enrollment process described below.
Process
Step 1: To enroll a patron in VIP Connect, operators provide Pavilion with the patron’s social security number.
Step 2: Pavilion uses a patron’s social security number and supplied bank account information to create their VIP Connect account and limit.
Step 3: Patrons supply their bank account details by using Finicity or by manually entering their banking information.
Step 4: When the web component is launched using deposit or withdraw mode, and after a patron enrolls in VIP Connect, they are seamlessly directed to the Deposit or Withdraw screen depending on the chosen transaction type. If the web component was launched using the managebanks mode, the patron will remain on the manage banks screen, and not proceed further. See VIP Online or VIP Preferred for more information.
Step 5: (Deposit or withdraw mode only) Patrons complete the transaction.
Step 6: (Deposit or withdraw mode only) Pavilion sends the deposit or withdraw notification to the operator. Patrons are assigned a unique VIP card number at the end of the first transaction flow in the deposit or withdraw notification. Operators must submit a patron's VIP card number when completing subsequent VIP Connect transactions.
It is best practice to retain the VIP card number, since it is required for transactions following new patron enrollment.
Step 7: (Deposit or withdraw mode only) Patrons are redirected to the operator’s site after enrollment and a subsequent transaction is completed.