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User Journey

End users enrolled in VIP Preferred are able to perform ACH transactions to fund their online gaming account(s). The following are available in VIP Preferred web and mobile view:

  • Dynamic VIP Preferred enrollment
  • Accept terms and conditions, privacy, and GLBA notice
  • Display available funds
  • Deposit and withdraw funds to/from operator
  • Add, remove and manage bank accounts
  • Leverage Plaid (if enabled) or manually enter bank information
  • Prepopulate end user-selected deposit or withdrawal amount from operator
  • End user name displayed for personalization
  • Sessions ended through logout action or predefined timeouts

The sections below include examples of the VIP Preferred web application displayed in a mobile view. Visit this link(https://insight.invisionapp.com/console/share/A5T32NRYQ4D/975431379) for the desktop view.​

Enrollment​

If an end user already has a VIP Preferred account, they will be prompted to skip enrollment and will proceed to completing transactions. If they are not enrolled in VIP Preferred, end users will be prompted to complete a short enrollment process.

To enroll an end user in VIP Preferred, operators provide Pavilion with the user’s social security number. Pavilion uses an end user’s social security number and supplied bank account information to create their VIP Preferred account and 7-day ACH limit. End users can supply bank account details by using Plaid or by manually entering their banking information, as shown below.

Enroll_in_VIPP_Plaid

Enroll_in_VIPP_Manual_Entry

Enroll_Success

Enroll_Failure

After an end user enrolls in VIP Preferred, they are seamlessly directed to the Complete Deposit or Complete Withdraw screen depending on transaction type chosen. Users are redirected to an operator’s gaming site after enrollment and a subsequent transaction are completed.

Deposit​

When an end user wants to add funds to their online gaming account via ACH transfer they complete a deposit transaction. Deposit steps using VIP Preferred are shown below.

Deposit

Withdrawal​

When an end user wants to reduce funds in their online gaming account via ACH transfer they complete a withdrawal transaction. Withdrawal steps using VIP Preferred are shown below.

Withdrawal

ErrorMessage_Transaction

Dashboard​

On the VIP Preferred Dashboard end users can manage their bank accounts and view the remaining value of their 7-day ACH limit.

Dashboard

Add and Delete Bank Account​

End users can have up to four bank accounts on their VIP Preferred account. End users can remove bank accounts from the VIP Preferred account but must have at least one bank account available on their VIP Preferred account.

Add_Account

Delete_Account

Session expiration​

A session between an online operator, the end user and VIP Preferred ends when one of the following occur:

  • End user selects “X” on the transaction successful page
  • End user selects “Continue to Operator” on the transaction successful page
  • End user refreshes web component page
  • End user selects “Close VIP Preferred” from the Navigation Menu
  • Timeout duration of 10 minutes is reached

Navigation_Menu