User Journey
End users enrolled in VIP Online are able to perform ACH transactions to fund their online gaming account(s). The following are available in the VIP Online web and mobile views:
- Dynamic VIP Online enrollment
- Accept terms and conditions, privacy, and GLBA notice
- Display available funds
- Deposit and withdraw funds to/from operator
- Add, remove and manage bank accounts
- Leverages Plaid
- Prepopulate end user-selected deposit or withdrawal amount from operator
- End user name displayed for personalization
- Sessions ended through logout action or predefined timeouts
New Enrollment
When an end user wants to add funds to their online gaming account using VIP Online, steps for enrollment and deposit are shown below.
If a patron's deposit amount is greater than the available balance on an account then that account will not be available for selection in the bank account drop down menu as shown below.
Withdrawal
When an end user wants to reduce funds in their online gaming account via ACH transfer they complete a withdrawal transaction. Withdrawal steps using VIP Online are the same as deposit except for the labeling on the confirmation screens as shown below.
Add Bank Account
End users can have up to four bank accounts on their VIP Online account. End users can remove bank accounts from their VIP Online account but must have at least one bank account available on their VIP Online account.
If a patron's deposit amount is greater than the available balance on an account then that account will not be available for selection on the funding source management page as shown below.
